又是比较的时间了，SG的SingTel Broadband有新Promotion: 6MB unlimited plan free Nintendo Wii (2 years contract), SGD65/month, 剩的free features自己看， 价值多少？自己算:
我们MY的TM Nut呢？有什么惊喜吗？有，就是RM77/month 512Kbps(1MB = 1024kbps，自己乘), FREE Samsung 2GB MP3 Player，寄去东马（我们这里）还要加多RM15! 18 months contract：(-_-”)
(*很抱歉，我也想提供清楚一点的照片，但它网站都放这样的素质，我能怎样改？）
很好，我看到一样东西，就是我们MY的TM Net Promotion每次都很惊人，惊人的是价钱不变，但速度永远不会变（变快），谢谢你TM，明年我们再期待你的“惊喜”，加油啊～boleh~
VS
抓不到意思？不要紧，你不需要懂。
Can’t catch the point? Is ok, you don’t have to know what is this.
SingTel Promotion, Click here
TMNet Promotion, Click here
More than14 days that my ADSL modem are not fix/replace but connection are work fine.
Well, this is the final, and i don’t think i’m going to write part 4, 5 or additional, coz i totally fed up with them, i bought myself a new D.Link ADSL modem last thursday after i went to their so called “customer service center”, coz Im not going to wait for them to come to fix this, since Friday is public holiday in Malaysia, those “super fast” workers will not come within those few days i assume:
Guess what? Even BT download speed are much faster than before, i don’t know why, perhaps their free modem did have some setting which is disable fast download for BT ( I guess la..)
So, conclusion is, i have made an additional report for my broken modem last wednesday, when they coming to fix this? haha…perhaps next month? Or until the warranty is expired? Who know? They are improving everyday, who know? Improve to “suck” my money through their monthly bill without provide a service and follow up. Yeah, they are improving, really, is TRUE!
Related posted:
As I promise in my previous post, this morning i brought my “super good” DB102 Modem to their so called “Customer Service Centre” to ask for replacement.
After I told them my problem and how many days i wait and no one come to fix this bla bla bla…the agent there act really cool and steady, drop me a paper ask me write down the user id, contact number etc and she leave her desk and go to print something else, I’m not sure what is that.
Then after 3 minutes we have these conversation (She is aunty):
Agent D : “I have made a report for you regarding your modem….” (Report again??!) “…Our technician will goto your house to check the modem, if there is a problem with your modem they will replace for you” (Soft and steady voice)
Henry : “Ok but look, i have wait for more than 7 days regarding this issue, and i never receive any call from your technician…”[Talk softly, volume level 2] (I haven’t finish explain…then she start answer)
Agent D : “Ya, but in your previous report it is frequently disconnection problem, not modem problem, this is different case” (Great~what about the remark regarding the modem problem?)
Henry : “But they said they did put a remark regarding the modem inside the previous report..” [low tune, volume level 2]
Agent D : “Who?” (What the…you asked me who? Am I a customer?)
Henry : “Other agent who follow up my report..”[mid tune, volume level 4] (Do i have to answer this stupid question?)
Agent D : “The report only said they did check your hub and port everything is ok, regarding your modem you have to create another report” (!(#@*(#!~ great, I’m in the hole asking for help)
Henry : “Alright, but how long it take to fix this?”[mid tune, volume 6]
Agent D : “We are not sure sir, this is depend on technician schedule and how they arrange it, you just wait and they call you” (Great~ friday is public holiday~! It means that I’m going to wait for the whole weekend?)
Henry : “But i brought my modem here, can you just check this and if there is a problem with the modem, then replace it here?” (Does this make sense? If house phone got problem, they also ask customer bring the phone to their outlet to do a replacement right?)
Agent D : “No sir, this is not a technical centre, and you have to follow the procedure” (Ya, if hospital also like this, anyone who are injury when enter emergency room will surely die)
Henry : “………………………….” [silent] (Inside like volcano 
)
I took the new report number, and i leave with my “Bao Qing Tian” face
I didn’t quarrel with them, it is not I don’t dare, coz I know it is useless, somehow I’m Christian, I don’t want to shame my God’s name.
I’m standing outside and watch their sign board (not the picture above, that one took inside the car), I look around their advertisement “We are improving everyday!”.. but inside me there are thousand of “!(@*!” words blow into my brain. (I felt like the camera is surrounding me turning 360 degree with those rock and hopeless music playing…drama king huh?)
I go back to my car, I calm down and comfort myself “What’s the big deal? Wait lo~ what to do? This is our country, use other ISP provider lo~ use those Edge, 3G or 3.5G lo~ but you should know their coverage area not everywhere la, and speed are not that fast enough too~
So how? You have no choice, they are the only, face it you dumb dumb!”
Today is wednesday, tomorrow is thursday, friday no one is working coz public holiday, if until tomorrow still no one call me or come to fix this, I’m going to buy myself a new modem, and their free replacement modem just put a side next time, may be I’m going to smash it hardly!)
Thanks to TM, thanks all staffs out there, you guys are improving everyday, I can see that, can you?
(* Sorry posted this in english again, i know my english is not good, but i just want those professional to read this when they found this through google search)
I’m proud we have this Malaysia Top Brand No.1 Broadband provider in our country, and their service are so good, below are our conversation during these 7 days.
Today is the day no.7 that my house broadband connection down, and guess what?
No one come to fix it within these 7 days…what’s new? (This is not a 1st time anyway…)
They said they will assigned a technician come to check and fix it, but more than 2 days after my 1st complaint and I never receive any call from them, so I called back to check the status…
Friday 24th August, 2nd conversation:
“Choose your language, press 1 bla bla bla, press 2 bla bla bla…” ok, steps i aways used, press 2, then 2, then 3.
Agent A: “Hello, this is XXX, TM Nut customer service, may i help you?”
Henry : “Hi, my name is Henry, I have a report number…635xxxx”
Agent A: “Ok, a moment please” ( Start play some music for me, 2 minutes later)
Agent A: “Hi Mr.Henry, ok, i have refer to your report, you have a problem regarding this frequently disconnection and modem problem….bla bla bla…”
Henry : “Ya, i just want to know how’s the status now, did TM send a technician to check the hub? And how come no one call me to come to my house to check the modem?” (Talk gentlemanly and softly)
Agent A: “Sir, the status showing it still under process, it take 2 working days to proceed” (Ya, it is more than 2 working days already)
Henry : “Ya, but today is more than 2 working days…” (A bit impatient)
Agent A: “I see, ok sir, there might be some technical issue, but can you try to call back by monday if you still not receive any call?”
Henry : “Ok, however, i just want to make sure, is my contact number correct in the report? Can you read that for me?”
Agent A : “Sure, a moment please….ok, your contact number is 016-890-6891, is this correct?”
Henry : “No~ is 016-890-8691, can you correct the number and update for me immediately please?” (I wonder is that a reason why i didn’t receive any call from their technician”
Agent A : “Sure no problem sir, ok, just to verify, is 016-890…..” (Ya ya ya…)
Agent A : “Ok Sir, i have put a remark there and correct the number”
Henry : “Ok, that’s great, really appreciate.”
Agent A : “Ok sir, is there anything i can help for you?” (Ya! A lot honestly!)
Henry : “No, that’s so..”
Agent A : “Ok sir, thanks for calling TM”
By monday, i checked the modem, the data and link light are still blinkig and the PC/LAN light still off….so i called the service center again…
Monday 27th August, 3rd conversation:
Repeat those 3 steps.
Agent B : “Hello, this is xxxxxxx, TM Nut customer service…”
Henry : “Hi, my name is Henry, I have a report number…635xxxx”
Agent B: “Ok, a moment please” (What’s new? Play music again…)
Agent B: “Hi, Mr.Henry right? I have refer to your report, you have a problem regarding this frequently disconnection and modem problem….bla bla bla…”
Henry : “Yes…i want to know, when the technician will come to my house to fix the modem?” (A bit impatient)
Agent B : “Sir, it still under process…”
Henry : “Still under process? How long i have to wait for this? It is more than 4 working days, and i still not receive any call from TM? Your staff said it should be take 2-3 working days to proceed!”
Agent B : “Ok Sir, I checked your report, it say you have a frequently disconnection and modem problem, have you do all the direct connection testing…bla bla bla…”
Henry : “Yes, i have done all those steps, included using different LAN cable, unplug router, direct connect, reset modem…bla bla bla…i just cannot access to my modem setting, and the PC/LAN light still off, DATA and Link lights still blinking!”
Agent B : “Oh..i see, ok, if that’s the case, i will reset your port and can you try again, if problem still the same, can you please call back later?” (Oh~~ not again….)
Henry : “Ok, i will do that, but can you please read for me regarding my contact number in that report?” (I wonder did they update the number or not)
Agent B : “Sure no problem sir, a moment please….ok, the number is 016-890-6891…”(*&!*@!! STILL THE SAME?!?)
Henry : “OH~STILL 6891??! I have requested to correct this number to 016-8908691 last week, not 6891! Can you please correct it for me immediately?” (Really impatient voice)
Agent B : “Ok Sir, once again, the number is…bla bla bla…”
Henry : “Yes, please”
Agent B : “Ok Sir, the number is updated now”
Henry : “Alright, appreciate.”
Agent B : “Ok Mr.Henry, is there anything else i can do for you?”
Henry : “No, that’s so..”
Agent B : “Ok Sir, thanks for calling TM…”
After hang up, i wait for 2 hours, and reset the modem, switch on, the problem still the same, DATA and LINK lights still blinking and PC/LAN light still off. So i called back again.
Monday 27th August, 4th conversation:
Repeat those 3 steps again
Agent C : “Hello, thanks for calling TM, this is xxx, is there anything i can help you?”
Same, i gave a report number, hey put me on hold to check the report, and music again.
Agent C : “Hi Mr.Henry right? I read your report, it is regarding…bla bla bla…”
Same, i told them i have do what they asked me to, and told the the same issue, same result.
Agent C : “I see sir, the report status is showing we have assigned the technician to check the hub and modem, it might take 2-3 working days to proceed…” (This time i really pissed off and shout!)
Henry : “Another 2-3 working days? I already wait more than 4 working days, and no one call me from TM, when this going to be fix? How many days i have to wait?!?” (Very impatient and loud)
Agent C : “Sorry Sir, but it is beyond what we can control, there might be lots of reason out there, and we cannot tell you the actual timeline.” (Shit, now they said cannot tell me the actual timeline, great~)
Henry : “But can you put a remark say that this is high-priority? Because i have wait more than 4 working days, i really need this to be fix asap, otherwise how im going to work from home? This really bring trouble to me, please, can you put a remark for this?”
Agent C : “Ok Sir, i have put that remark for you.”
Henry : “And can you please read the contact number for me? I want to make sure the contact number is correct, as i have requested to update the contact number from my previous called.”
Agent C : “No problem sir, the number is 016-8906891…” ( 
I felt like want to throw the phone away~!)
Henry : “NO~How many time i’m going to repeat this? How come your staff never update it? It is 016-8908691 not 6891! Can you please please please change it immediately? PLEASE~~~~” (Really wanna cry)
GUESS WHAT? NO ONE GOING TO ANSWER AND I LISTEN THE MUSIC MORE THAN 5 MINUTES!!! AND IT AUTOMATICALLY HANG UP/DISCONNECT!
For sure, I will never give up to call after they hang up, and do the same steps, this time i asked for their reference number and name 1st, and i told them the previous agent hang up my phone like that, i want to make sure this time it won’t happen, and i want to make sure the contact number is updated, and to make sure the remarks they put inside the report are all correct, although they still told me it is under progress, and wait!
I know beside waiting i cannot do anything about this, even i asked them can i bring the modem to the outlet to ask for replacement? One of them said yes, but another say no, who should i listen to then? However, after today if no one call me, tomorrow i will goto TM center and quarrel with them!
Great, “We are improving everyday!” I can see that, can you?
(* I wrote this in english coz i want all of you out there can read this, even you are someone high-profile, last time i wait for more than 3 weeks, then the technician come, and Im paying RM77 per month for such service)
* 以上只是个人对2020年的期待, 我们一起祈求…
加油啊~TM Net~ 你一定可以的, 因为你是唯一的ISP
:emb:
- Popular search in Google about Tm net
- 万人签名请求STREAMYX
- Google的殺手
P2P(Peer-to-peer)软件是一个让宽频用户可以彼此自由分享电影、音乐、游戏等之类容量较大的档案，P2P软件有Donkey 、BearShare, iMesh, SoulSeek, eMule, Kazaa 、Kazaa Lite,Shareaza 、Napster 、Limewire 、Azereus, Bitcomet, uTorrent, BitSpirit、BitConjurer, BitTornado…等。
网络上流传TM Net限制Streamyx客户使用P2P软件（这消息绝对可靠！），
都无法真正完全p2p下载了，之前可以平均以100kbps下载，
现在如果可以达到10kbps-30kbps就已经很幸运了，
虽然很多Streamyx客户打电话去TMNet CS投诉，但都是投诉无门。
其实这已经是去年发生很久的事了，不关台湾地震影响海底电缆的事件，
是TM Net自己要限制（严格来说是停止吧？)，
他们怪Streamyx客户因为使用P2P软件而导致TMNet网络拥挤，这是他们的理由.
“We are not against our customers using P2P. However, it is an unfair situation which needs to be addressed, as we cannot upgrade our infrastructure (merely) for the benefit of the minority,” he said.
Read the full article at The Star Online Tech Central
可是我个人认为(不单单是我，其他Streamyx客户也一样），
这问题不是出于我们啊？详情：Malaysian ISP Throttles P2P Traffic by 90%!
如果是因为P2P导致到网络拥挤，那邻国为什么没有这样的问题呢？
是不是TMNET应该提升他们的系统而不是把罪名归纳给Streamyx客户呢？
这就好像告诉客户，你可以尽情使用他们的服务，却又限制你使用这个那个，
那这所谓的”尽情“是什么东西啊？我国不是要”梦想“成为先进国吗？
怎么”先进“的当而好像在退步呢？我不是要讽刺他们，可是你知道吗？
在邻国Singapore，人家已经提供100MB下载速度给住家用户，基本下载速度都6MB了，而且价钱真的很合理，连走在街上都可以免费享用无限512kbps下载速度。
不信？看这里：Starhub MaxOnline
而且他们并没有限制用户BT下载，我怎么知道？因上个月我在那里下载到爽！
限制下载BT的ISP，可以参考这里：Bad ISPs
这是Redesign Malaysia: For Better Broadband, For the Rakyat 的Banner,
如果你是TMNet Streamyx用户，就贴在你的部落支持下吧：
TMNet Streamyx users using P2P : Make yourself heard!
* 根据Redesign的最新消息：
- TMNet在测试他们一个称为“Volume-Base system”的系统，以解决这方面的问题.
- 还在测试当中，他们并不会告诉你太多有关详情
- 现在从凌晨12am到早上6am会无法使用BT/P2P下载.
- 限制P2P下载是从台湾地震后开始，因为他们”发现“p2p下载影响了他们的服务（我不认为是台湾地震后开始，老早就有这问题了）
- 他们说当台湾海底电缆完全修复后，就会解除这限制. (等着瞧吧）
有可能TMNet会提供一个新的配套给那些宽频使用率很高的用户，这可能会演变成使用率高的用户需要支付比较贵的费用，而使用率较低的用户支付比较便宜的费用。让我们试目以待吧，希望他们真的真的会解除P2P限制，不然，这真的是很不”先进“啊～
Malaysia Boleh or Malaysian Boleh? (-_-”）
前晚台湾发生7.1级的地震，海地电缆受到破坏，
使台湾同马来西亚、新加坡、泰国和香港的通讯98%受到了影响。
也包括美国等国家，昨天我就整个下午无法登入MSN，
和无法收发公司的电邮，希望今天会完全恢复。
据说我国的海底电缆是从新加坡那里接来的？
怎么台湾地震我们也会被影响？唉～各位，
如果发现这几天上网速度慢，或没办法上网，
先别怪TM，可能是被台湾地震影响呢～？
相关报导：
- 台湾外海百年强震已知2人死亡数十人受伤
- 亚洲电讯因台湾地震受到严重干扰
- Taiwan quake disrupts phone, Web service
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