Fight with TM – Part 2
As I promise in my previous post, this morning i brought my “super good” DB102 Modem to their so called “Customer Service Centre” to ask for replacement.
After I told them my problem and how many days i wait and no one come to fix this bla bla bla…the agent there act really cool and steady, drop me a paper ask me write down the user id, contact number etc and she leave her desk and go to print something else, I’m not sure what is that.
Then after 3 minutes we have these conversation (She is aunty):
Agent D : “I have made a report for you regarding your modem….” (Report again??!) “…Our technician will goto your house to check the modem, if there is a problem with your modem they will replace for you” (Soft and steady voice)
Henry : “Ok but look, i have wait for more than 7 days regarding this issue, and i never receive any call from your technician…”[Talk softly, volume level 2] (I haven’t finish explain…then she start answer)
Agent D : “Ya, but in your previous report it is frequently disconnection problem, not modem problem, this is different case” (Great~what about the remark regarding the modem problem?)
Henry : “But they said they did put a remark regarding the modem inside the previous report..” [low tune, volume level 2]
Agent D : “Who?” (What the…you asked me who? Am I a customer?)
Henry : “Other agent who follow up my report..”[mid tune, volume level 4] (Do i have to answer this stupid question?)
Agent D : “The report only said they did check your hub and port everything is ok, regarding your modem you have to create another report” (!(#@*(#!~ great, I’m in the hole asking for help)
Henry : “Alright, but how long it take to fix this?”[mid tune, volume 6]
Agent D : “We are not sure sir, this is depend on technician schedule and how they arrange it, you just wait and they call you” (Great~ friday is public holiday~! It means that I’m going to wait for the whole weekend?)
Henry : “But i brought my modem here, can you just check this and if there is a problem with the modem, then replace it here?” (Does this make sense? If house phone got problem, they also ask customer bring the phone to their outlet to do a replacement right?)
Agent D : “No sir, this is not a technical centre, and you have to follow the procedure” (Ya, if hospital also like this, anyone who are injury when enter emergency room will surely die)
Henry : “………………………….” [silent] (Inside like volcano )
I took the new report number, and i leave with my “Bao Qing Tian” face
I didn’t quarrel with them, it is not I don’t dare, coz I know it is useless, somehow I’m Christian, I don’t want to shame my God’s name.
I’m standing outside and watch their sign board (not the picture above, that one took inside the car), I look around their advertisement “We are improving everyday!”.. but inside me there are thousand of “!(@*!” words blow into my brain. (I felt like the camera is surrounding me turning 360 degree with those rock and hopeless music playing…drama king huh?)
I go back to my car, I calm down and comfort myself “What’s the big deal? Wait lo~ what to do? This is our country, use other ISP provider lo~ use those Edge, 3G or 3.5G lo~ but you should know their coverage area not everywhere la, and speed are not that fast enough too~
So how? You have no choice, they are the only, face it you dumb dumb!”
Today is wednesday, tomorrow is thursday, friday no one is working coz public holiday, if until tomorrow still no one call me or come to fix this, I’m going to buy myself a new modem, and their free replacement modem just put a side next time, may be I’m going to smash it hardly!)
Thanks to TM, thanks all staffs out there, you guys are improving everyday, I can see that, can you?
(* Sorry posted this in english again, i know my english is not good, but i just want those professional to read this when they found this through google search)